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NGS is a multinational technology brand belonging to Lurbe Grup S.A., headquartered in San Sebastián, Spain. With over three decades of experience in the consumer electronics market, NGS focuses on providing a wide range of computer peripherals and multimedia products that blend functionality with youthful, ergonomic design.

The brand's extensive catalog includes wireless mice, keyboards, and gaming accessories, as well as audio solutions like portable Bluetooth speakers, headphones, and sound towers. NGS also manufactures power protection units (UPS) and smart home devices. Known for its accessibility and commitment to European quality standards, NGS aims to enhance the digital experience for active users through reliable and stylish technology.

• How do I pair my NGS Bluetooth mouse?

  Turn on the mouse and use the mode button (if available) to select Bluetooth. Long press the pairing button (often the mode button) for 3 seconds until the indicator LED flashes rapidly. Select the mouse model from your device's Bluetooth list.

• How long is the warranty on NGS products?

  NGS typically offers a standard warranty on its devices (often 3 years in the EU upon registration), but internal batteries are considered consumables and usually carry a 12-month warranty.

• How do I connect two NGS speakers via TWS?

  Turn on both compatible speakers and ensure they are in Bluetooth mode but not connected to a device. Press the TWS button (or specific button combo per manual) on one speaker. Upon hearing a beep or seeing a solid LED, the speakers are paired. Then connect your phone to the main speaker.

• My NGS speaker is not charging, what should I do?

  Ensure you are using the provided USB-C or micro-USB cable and a functioning power source. Clean the charging port of any debris. If the LED does not light up, the battery or cable may be faulty.